Privacy Policy

Personal Information: When you use our services, we may collect personal information including:

• Full name, date of birth, and gender
• Contact information (email address, phone number, mailing address)
• Passport and travel document details
• Immigration history and status
• Educational qualifications and work experience
• Language test scores (IELTS, CELPIP, TEF, TCF)
• Financial information for proof of funds
• Family information (spouse, dependents)
• Medical examination results (when required)
• Police clearance certificates

Automatically Collected Information: When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

We use your personal information for the following purposes:

• To assess your eligibility for Canadian immigration programs
• To prepare and submit immigration applications on your behalf
• To communicate with you about your case status and updates
• To schedule consultations and appointments
• To process payments for our services
• To comply with legal and regulatory requirements
• To send you relevant immigration news and updates (with your consent)
• To improve our services and website functionality
• To respond to your inquiries and provide customer support

We may share your personal information with:

• Immigration, Refugees and Citizenship Canada (IRCC): To submit and process your immigration applications
• Provincial Immigration Authorities: For Provincial Nominee Program applications
• Credential Assessment Organizations: Such as WES, IQAS, or other designated organizations
• Language Testing Organizations: For verification of test scores
• Service Providers: Including payment processors, email service providers, and cloud storage providers who assist in our operations
• Legal Authorities: When required by law or to protect our legal rights

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We implement robust security measures to protect your personal information:

• SSL/TLS encryption for all data transmitted through our website
• Secure, encrypted storage of sensitive documents
• Access controls limiting who can view your information
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy practices
• Secure disposal of documents when no longer needed

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

As required by the College of Immigration and Citizenship Consultants (CICC), we retain client files for a minimum of 6 years after the conclusion of services. After this period, files may be securely destroyed.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Withdrawal of Consent: Withdraw consent for marketing communications at any time
• Portability: Request transfer of your data to another service provider
• Complaint: Lodge a complaint with the relevant privacy authority

To exercise any of these rights, please contact us using the information provided below.

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about how we use cookies, please see our Cookie Policy.

Our website may contain links to third-party websites, including IRCC, provincial immigration authorities, and other relevant organizations. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.